Children in career costumes with caregiver
 

Frequently Asked Questions

MEMBERSHIP:  FREQUENTLY ASKED QUESTIONS

CONSIDERING MEMBERSHIP:

Why should I become a member of the Mid-Hudson Discovery Museum?

Whether you primarily use your membership as you travel or are looking to bring friends along each time you visit, we offer a membership structure that gives you flexibility. Enjoy dynamic exhibits and hands-on programs as often as you’d like for one price! Members receive additional benefits not offered to the public: special invitations to Member Nights, exhibition sneak previews and special events; and discounts on birthday parties and select programs. Plus, select memberships offer free or discounted admission to more than 325 science centers and over 200 children’s museums worldwide.

How do I become a member?

Use our online membership form, or call (845) 471-0589 x914, or in person the next time you visit.

How do I purchase a membership as a gift for someone else?

Purchase a gift membership online, or by calling (845) 471-0589 x914. Gift membership forms are also available at our front desk.

What is the length of a membership term?

Memberships are good for 1 full year from the date of purchase. If you are renewing, please be assured that your new membership year will be activated when your current membership expires. However, if you renew after your membership has lapsed (30 days after expiration), your renewal date will be one year from the date you renew. There is never a penalty for renewing early.

When is my membership active?

When you purchase a membership, your membership is active and can be used immediately. Just provide your photo ID when you visit. If you have the Traveler or Galaxy membership level, your digital membership card will be accepted by other museums that take part in reciprocal admission for MHDM members (please download your digital membership card).

Who can be included in my membership?

You may have up to two adults (18 years or older) listed on your membership. One of these adults can be a dedicated caregiver. A cardholder must be present when visiting. You will be asked to provide a photo ID each time you visit MHDM.  Please make sure your name on your digital membership card matches your name as it appears on your photo ID. We do not put children’s names on membership cards for security reasons (in case the card gets lost or stolen).

Can I share my digital membership card with others to use?

No. Mid-Hudson Discovery Museum memberships and member benefits are not transferable to other individuals or organizations. Digital cards may not be shared with friends, relatives or extended family for admission. One adult person listed on the membership card must be present when visiting. Mid-Hudson Discovery Museum members are asked to provide a photo ID along with your digital membership card when you check in at the admission desk.

How can I learn more about my digital membership card?

Learn all about your digital membership card here.

Can I bring guests on my membership when I visit the Mid-Hudson Discovery Museum?

You can bring the number of people allowed at your membership level. (Please note that this benefit may not apply at other museums.) Regular admission must be paid for any additional guests.

Can my caregiver, nanny or babysitter be admitted under my membership?

You may have up to two adults age 18 or older listed on your membership. One of these adults can be a dedicated caregiver (age 18 or older).

To whom can my membership discounts be extended?

Membership entitles you and those listed on your membership to receive discounts on select programs and birthday parties. Your membership cannot be used to obtain discounts for other relatives, extended family or friends.

I just joined/renewed my membership, how long before my digital membership card will be available for download?

Please allow up to 2 weeks for your membership cards to show up in the eMembership Card app or through the link on our website.

I just joined/renewed my membership and am waiting for my cards to be available for download, can I still visit the museum in the meantime?

Absolutely! Just remember to bring your photo ID.

AS A MEMBER:

Why am I asked for photo ID?

The Mid-Hudson Discovery Museum admission and photo ID policy reflects those in place at many other museums participating in the ASTC and ACM reciprocal museum admission programs, and it protects your membership from unauthorized use.

I purchased a membership and would like to upgrade. Can I do that?

Yes! You can upgrade at any time. You will just have to pay the difference. Your expiration date remains the same as that on your original membership.

I purchased a membership and am realizing that we aren’t using it as often as we thought. Can we get our money back or downgrade our membership level?

No. Memberships are non-refundable and non-transferable. You may only downgrade your level once your current membership expires.

How do I renew my membership?

We will send email reminders that your membership is due to expire to ensure you have ample time to renew. ou will also receive an update through the eMembership Card app (please allow the app to send you notifications). You can renew your membership by responding to the email notifications, renewing when you visit, renewing online, or by calling our Membership Office at (845) 471-0589 x914.

How can I change names on my memberships?

The names listed on a membership may be changed if there has been a change in the family’s circumstances, such as a death, a change in relationship status, or a legal name change. Please notify the Membership Office at (845) 471-0589 x914. You will be required to turn in your membership cards before new cards can be issued.

How can I change my address for my membership?

To continue to receive all of your membership benefits, change your address with our Membership Office at (845) 471-0589 x914.

What other museums honor my Mid-Hudson Discovery Museum membership?

The Mid-Hudson Discovery Museum participates in both the ASTC Passport Program and the ACM Reciprocal Network. Galaxy and Traveler members enjoy special reciprocal benefits at hundreds of science centers and children’s museums worldwide through these programs. You receive ASTC reciprocal benefits at museums 90 miles outside of Poughkeepsie and ACM benefits which gives you 50% off at participating museums. Benefits apply to admission only and caregiver benefits or discounts do not apply at other museums. Other restrictions do apply. Please check with ASTC and ACM for a full list of participating museums. If there is a museum you are interested in visiting, we highly encourage you to call that museum prior to your visit for further information and to confirm the museum’s participation in the reciprocal program. Information regarding the reciprocal programs are also sent to you upon registration or renewal of membership.

We are members at another museum. Can I use my membership card from that museum to visit the Mid-Hudson Discovery Museum?

The Mid-Hudson Discovery Museum participates in both the ASTC Passport Program and the ACM Reciprocal Network. Benefits apply to admission only.  Other restrictions do apply. Please click these links for full details (ASTC and ACM).

Can our family membership be used to offset the cost of a field trip, group visit, or friend’s birthday party?

No. Memberships are non-transferable and may not be used to offset group admission, field trips or parties. The Mid-Hudson Discovery Museum offers discounted group rates for school classes and groups that make arrangements to visit the museum at least one month in advance of their visit. For more information on group rates and school field trips, call (845) 471-0589 x912.

Can I bring a guest to member-only events?

No. One of the benefits of being a member is entry into member-only events. We do, however, host events throughout the year that members and non-members can attend, and at those events, members will get special pricing.

Under what circumstances can a membership be revoked?

Memberships are revocable licenses. The Mid-Hudson Discovery Museum may refuse or revoke membership and/or deny admission without refund due to changes in the overall membership program, for non-compliance with applicable rules and terms of the program, and for inappropriate conduct. Purchase of an annual membership does not entitle purchaser to renewal in a subsequent year or refunds for unused visits. Membership levels, benefits, and prices are subject to change.

I am a member/visitor and would like to make a monetary gift above my membership dues/admission fee. How can I do that?

The Mid-Hudson Discovery Museum relies on gifts from our members and friends to help build new exhibits, provide resources for our families, create new programing, and enhance the quality experience you’ve come to expect when you visit. If you would like to make a gift, you can do so when you visit, you can click here to make an online gift, you can call the museum at (845) 471-0589 x922 to make a gift over the phone, or you can mail a check. If you would like to make your gift go even further, check with your human resources department to find out if they will match your gift.

I am a member/visitor, where can I park?

The Mid-Hudson Discovery Museum has a gated parking lot and offers free onsite parking for all our guests during their visit to the museum. Upon departure of the museum, your parking pass will be validated for free exit. Non-visitors may park in our lot, at a rate of $5/hr. If, on the rare occasion the lot is full, there is free parking at Waryas Park, a short walk away, or metered parking at the Poughkeepsie Train station, also a short walk away and across the street.  Members are not entitled to validated parking when not visiting the museum.

I am a member/patron and would like to enjoy the waterfront or Walkway Over the Hudson but not visit the museum. May we park in your lot?

Yes. You can park in our lot, but parking fees of $5/hr. will apply when you are not visiting the museum. Your entry ticket will not be validated for free exit.

I am a museum member, what kind of discount or benefits come with that?

The Mid-Hudson Discovery Museum offers a range of membership levels with different benefits at each level. For a full list of membership levels, discounts, and benefits, click here.

My friend is a member and is coming to my child’s birthday party at the Mid-Hudson Discovery Museum. Will they be counted as part of my total guest list?

Yes. Any party guest, regardless of membership status, will be counted as part of your birthday party guest total. However, your membership does not offset the price of another person’s contract as benefits are not transferable. For more information regarding birthday parties at the Mid-Hudson Discovery Museum, please visit our party page.

SPECIAL MEMBERSHIPS

I am a specialist and would like to bring my patient families to the museum. What do I need to do?

We offer a Specialist Membership, which allows you to bring one client family (2 adults and all their children living in the same household) to the museum. You MUST accompany your family at all times and a child must be present during each visit. You need to provide photo ID.  One card is issued per specialist (not per institution) as memberships are non-transferable. No member benefits or discounts apply, and cannot be used as admission for family members of specialist. If you do not have a membership, all the above stipulations still apply, though admission fees will have to be paid for every guest.

CLICK HERE for Specialist Membership information.